If you have ever tried to book a move or a furniture delivery, you will know the questions pile up fast. How does the vehicle sizing work? Do they carry things upstairs? What happens if the pickup is a shop and the drop off is an apartment with three flights of stairs and no lift?
We get asked these questions daily at Moving With Sam, so we have pulled together the ones that come up most often, from simple local moves through to business deliveries and ongoing logistics support. Whether you are moving a couch, moving house, or trying to work out how a retailer gets stock from a warehouse to a customer’s front door, this guide should answer most of what you need before you pick up the phone.
General Moving With Sam Questions
What does Moving With Sam do?
Moving With Sam is a moving, courier and delivery business operating across Australia, with local moving, interstate courier and delivery, 3PL support and furniture delivery all under one roof. In practice this means we handle everything from a single sofa delivery through to a full household move, as well as ongoing freight and delivery work for businesses. We are based across the major capital cities and have recently expanded into New Zealand as well.
What types of deliveries does Moving With Sam handle?
We cover local moves within a city, interstate moves between states, and furniture delivery, which can mean anything from a mattress or a lounge suite to a full container of stock for a retailer. On the business side, we also support 3PL style work, which covers warehousing, inventory tracking and transport for companies that need ongoing delivery support rather than a one off job.
Where does Moving With Sam operate?
Our services are based around Melbourne, Sydney, Brisbane, Adelaide and Perth, with interstate courier and delivery connecting those cities and the regions around them. We have also launched in New Zealand, so if you are moving between the two countries or need delivery support on either side of the Tasman, that is worth asking about directly, since the exact routes and timing will depend on where you are sending things from and to.
Do you provide residential deliveries?
Yes. A large part of what we do is residential, whether that is a household move, a single item delivered to a house or apartment, or furniture picked up from a retailer and dropped at someone’s home. Access at the residential end, things like stairs, lifts, narrow hallways or parking restrictions, is one of the first things we will ask about, because it affects how the delivery needs to be handled.
Do you work with businesses?
Yes, we work with both residential and business customers. On the business side this includes retailers who need stock delivered to customers, companies that need regular freight or courier runs, and organisations that want warehousing and inventory support through our 3PL services. The setup for a business account is different to a one off residential booking, so it is worth having a conversation with the team about volume, frequency and the type of goods involved.
Furniture Delivery FAQs
Can Moving With Sam collect furniture from a retailer?
Yes, collecting furniture from a store or warehouse and delivering it to a customer is one of our core services. If you have bought a sofa, bed or dining set and the retailer does not offer its own delivery, or you would prefer a dedicated delivery team, we can arrange collection and drop off. It is worth confirming the pickup location details in advance, including whether it is a retail store, a distribution centre or a private seller, since this can affect scheduling.
Can you deliver furniture to apartments?
Yes, apartment deliveries are common for us. The main things that affect how smoothly this goes are lift access, stairwell width, and whether there are any building rules around delivery times or loading docks. If you know your building has a small lift or a strict delivery window, it is worth mentioning this when you book so the team can plan for it rather than finding out on the day.
Can you handle bulky or fragile furniture?
Yes. Bulky items like wardrobes, dining tables and sofas, and fragile items such as glass cabinets or mirrors, need to be handled and secured differently to smaller boxes. Our team uses appropriate packing and securing methods in the truck so items are not shifting around during transport. If something is particularly delicate or an unusual shape, it helps to flag this ahead of time so the right approach and equipment can be organised.
Can you deliver a single furniture item?
Yes, you do not need a full house load to book a delivery. A single mattress, couch, bed frame or table is a normal job for us. Single item deliveries are generally more straightforward to schedule than a full house move, but access at both ends still matters, so the same questions about stairs, lifts and parking will usually come up.
Moving FAQs (Local and Interstate)
Do you provide local moving services?
Yes, local moving within a city or region is one of our main services. This covers everything from a share house move to a full family home, with the vehicle size matched to the volume of goods you have. We ask about the number of bedrooms and the general load when you get a quote, because this gives us a starting point for working out what size truck and how many movers are needed.
Do you provide interstate moving services?
Yes, we run interstate courier and delivery services connecting the major cities we operate in. Interstate moves involve more planning than a local move, since the truck needs to be loaded efficiently for a longer trip and timing has to account for travel distance. If you are moving interstate, it is worth booking earlier rather than later, since interstate scheduling has more moving parts than a same day local job.
What should I prepare before moving day?
Before moving day, it helps to have everything boxed and labelled, fragile items clearly marked, and any items that need special handling identified in advance, such as a piano, a pool table or artwork. It is also worth confirming parking access for the truck at both ends, since a truck that cannot get close to the property will slow the whole job down. Having a clear plan for where furniture goes in the new place also saves time once the team arrives.
How should I prepare furniture for moving?
Larger furniture generally moves best when it is at least partly disassembled, such as removing table legs or bed frames where this is straightforward to do. Drawers should usually be emptied or at least secured so they do not slide open in transit. For upholstered furniture, a protective cover reduces the chance of marks or damage during loading and transport. If you are not sure whether something should be disassembled, it is worth asking the team in advance rather than guessing.
Business Delivery and 3PL FAQs
Do you provide business deliveries?
Yes, business delivery is a core part of what we do, alongside residential moving. This can mean anything from a one off delivery of equipment or stock, through to a regular arrangement where we handle deliveries on an ongoing basis. Businesses often have different needs to residential customers, such as delivery to multiple sites or specific time windows, so these details are usually worked out directly with the team.
What is last mile delivery?
Last mile delivery refers to the final leg of a delivery journey, from a local depot or warehouse to the end customer’s door. It is often the most complex part of a delivery chain because it involves navigating individual addresses, access issues and customer availability, rather than moving large volumes between warehouses. For businesses that sell furniture or bulky goods online, reliable last mile delivery is often what determines whether the customer actually has a good experience.
Can Moving With Sam help retailers?
Yes, retailers are one of the business groups we work with, particularly around furniture and bulky item delivery. This can include collecting stock and delivering it directly to customers, which takes the delivery side of the business off the retailer’s plate. If you are a retailer looking at this kind of arrangement, the specifics, such as volume, delivery areas and turnaround expectations, are best discussed directly so a suitable setup can be worked out.
Do you provide 3PL services?
Yes, our 3PL services cover warehousing, inventory tracking and transport, giving businesses support with the logistics side of their operations rather than just a single delivery. This is aimed at companies that need ongoing storage and distribution support rather than a one off job. Because every business has different stock, volume and delivery patterns, 3PL arrangements are generally set up based on a conversation about what the business actually needs.
Booking and Delivery Day FAQs
How do I book a delivery?
Bookings can be made through the Moving With Sam website using the online quote form, or by calling the team directly. The online form asks for details like your pickup and drop off addresses, the number of bedrooms or general load, and the vehicle size you think you need, which helps get an accurate picture of the job before you speak to anyone.
What information do you need for a booking?
For a straightforward booking we generally need your pickup and drop off addresses, an idea of how much you are moving (roughly how many bedrooms worth of goods, or the type and number of furniture items), your preferred date and time, and your contact details. For business bookings, we will also usually ask about the type of goods, expected frequency and any specific handling requirements.
Can I arrange a specific delivery time?
You can select a preferred time window, generally morning, afternoon or evening, when you book. Exact arrival times can vary depending on the day’s schedule and traffic, but nominating a preferred window helps the team plan your job around it. If you have a hard deadline, such as a building’s loading dock only being available at certain hours, it is worth mentioning this clearly when booking.
What happens on delivery day?
On the day, the team will generally aim to keep you updated as they get closer, so you are not left waiting without any idea of timing. Once they arrive, they will assess access, bring items in with appropriate care, and place them where you need them. For furniture, this often includes placing items in the right room rather than just leaving everything at the door, though this depends on the type of service booked.
Preparing for Your Move or Delivery
How should I prepare my home for furniture delivery?
Clear a path from the front door to where the item needs to go, removing anything that could get in the way, such as rugs, small furniture or décor pieces. If the item is going upstairs or through a narrow hallway, double check the measurements against the item’s dimensions beforehand. It also helps to have someone available at the property, since access issues are much easier to sort out on the spot if someone who knows the building is there.
What should I do before movers arrive?
Make sure boxes are packed and sealed, valuables and important documents are kept aside rather than mixed in with general boxes, and any items needing special handling are pointed out. If you are in an apartment or unit, check whether the lift needs to be booked in advance, since some buildings require this for large moves. Having parking sorted for the truck also makes a noticeable difference to how smoothly the day runs.
How can I protect floors and walls?
Laying down protective sheeting or old blankets along the main pathway can help prevent scuffing during a move, particularly on timber or tiled floors. For walls and door frames, being mindful of large furniture being carried around tight corners is often more effective than trying to add protection everywhere. If you have recently painted or have delicate wall finishes, it is worth mentioning this so the team can take extra care in those areas.
What happens if an item is large or difficult to access?
If an item will not fit through a doorway, up a staircase or into a lift, the team will generally look at alternative options on the day, which might include partial disassembly, removing a door, or in some cases using different access points such as a balcony. This is exactly why access questions matter at the booking stage. The more detail you can give in advance about tricky access, the less likely you are to run into surprises on delivery day.
What Affects Moving and Delivery Costs
We do not publish set prices for moving and delivery jobs, since the right vehicle and crew size depends heavily on the specifics of each job. That said, there are several factors that generally influence cost and are worth thinking about before you request a quote.
Distance between pickup and drop off locations plays an obvious role, particularly for interstate moves where travel time adds to the job.
Number and size of items affects the vehicle size needed. A single mattress delivery is a very different job to a full four bedroom house.
Access at both locations, including stairs, lifts, long driveways or restricted parking, can change how much time and how many people are needed to complete the job safely.
Number of movers required depends on the volume and weight of items involved. Heavier furniture or a larger load generally needs more hands.
Timing, such as whether you need a specific time window, a weekend slot or an after hours delivery, can also be a factor.
Special handling requirements, for example fragile items, antiques or oversized furniture, may need extra care, packing materials or equipment.
Pickup and delivery locations, such as whether goods are coming from a retail store, a private residence or a warehouse, can affect how straightforward the collection is.
The best way to get an accurate picture is to request a quote directly through the website or by phone, since this allows the team to ask the right questions about your specific job rather than guessing based on general assumptions.
14. FAQ Section
What does Moving With Sam do? Moving With Sam provides local moving, interstate courier and delivery, furniture delivery and 3PL services across Australia, with operations also now in New Zealand.
Where does Moving With Sam operate? Primarily around Melbourne, Sydney, Brisbane, Adelaide and Perth, with interstate delivery connecting those cities, plus recently expanded services in New Zealand.
Do you deliver furniture from retail stores? Yes, collecting furniture from a retailer or warehouse and delivering it to a customer’s home is a core part of the service.
Can you deliver to apartments with lift access issues? Yes, but it helps to flag lift size, stairwell width or building delivery rules when booking so the job can be planned properly.
Do you handle fragile items? Yes, fragile and bulky furniture is handled with appropriate packing and securing methods, and it helps to flag anything particularly delicate in advance.
Can I book a single item delivery? Yes, single item deliveries such as a mattress, couch or bed frame are a normal booking, not just full house moves.
Do you provide local moving services? Yes, local moves within a city are one of the main services, sized according to the load involved.
Do you provide interstate moving services? Yes, interstate courier and delivery services connect our operating cities, and these generally need more lead time to book than local jobs.
How far in advance should I book an interstate move? There is no fixed rule published, but because interstate jobs involve more planning, booking earlier rather than at the last minute is recommended.
Do you offer business delivery services? Yes, business deliveries range from one off jobs to ongoing arrangements, and are generally set up directly with the team based on volume and frequency.
What is last mile delivery? It is the final stage of a delivery, from a local depot or warehouse to the customer’s actual address, and it is often the most complex part of the journey.
Do you offer 3PL services? Yes, our 3PL services include warehousing, inventory tracking and transport for businesses that need ongoing logistics support.
Can retailers use Moving With Sam for customer deliveries? Yes, this is one of the business use cases we support, particularly for furniture and bulky goods.
How do I book a move or delivery? Through the online quote form on the Moving With Sam website, or by calling the team directly.
What information is needed to get a quote? Pickup and drop off addresses, an idea of the load or number of bedrooms, the vehicle size you think you need, and your preferred date.
Can I choose a delivery time window? Yes, you can select morning, afternoon or evening as a preferred window when booking.
What happens on the day of my delivery or move? The team assesses access on arrival, handles items with care, and places furniture where you need it, generally keeping you updated on timing beforehand.
How should I prepare for a furniture delivery? Clear the path to where the item is going, check doorway and hallway measurements, and have someone available at the property.
What should I do before a house move? Have boxes packed and labelled, fragile items marked, valuables kept separate, and parking sorted for the truck.
How should I prepare furniture before it is moved? Where practical, disassemble larger pieces such as table legs or bed frames, and empty or secure drawers so they do not slide open.
What happens if furniture does not fit through a doorway or up a staircase? The team will look at alternative options on the day, which might include partial disassembly or using a different access point, so flagging tricky access in advance helps a lot.
Does the size of my load affect the vehicle needed? Yes, vehicle sizing is based on load volume, which is why the quote form asks about bedrooms or the number and size of items.
What factors affect the cost of a move or delivery? Distance, number and size of items, access at both ends, number of movers required, timing, and any special handling needs.
Do you publish set prices for moving and delivery? No, pricing depends on the specifics of each job, so a direct quote is the best way to get an accurate figure.
Can I track my delivery? Yes, order tracking is available through the Moving With Sam website for customers who want to check on the status of their delivery.
Does Moving With Sam operate in New Zealand? Yes, the business has expanded into New Zealand in addition to its Australian operations.