Who We Are
Moving With Sam (“we,” “our,” or “us”) operates this website: https://movingwithsam.com.au.
We are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.
Information We Collect
Depending on how you interact with our website, we may collect the following information:
- Name
- Email address
- Phone number
- Pickup and delivery addresses
- Service enquiry details
- IP address
- Browser type and device information
- Website usage information
- Location information (when permission is granted)
- Any information you voluntarily provide through our contact forms or quote requests
Location Data
Our website may request access to your device’s location (with your permission) to provide location-based features and improve our services.
Location information may be used to:
- Help identify pickup or delivery locations.
- Calculate moving or delivery estimates.
- Display nearby service areas.
- Improve the accuracy of our quote forms and booking process.
- Autofill your current location when requested.
Your location is only accessed after you explicitly grant permission through your browser or device.
You may refuse or disable location access at any time through your browser or device settings. Choosing not to provide location information may limit certain features of our website.
We do not continuously track your location, and we do not sell your location data to third parties.
How We Use Your Information
We use your information to:
- Respond to enquiries.
- Provide moving or delivery quotations.
- Process bookings.
- Improve our website and customer experience.
- Communicate regarding our services.
- Prevent fraud and maintain website security.
- Comply with legal obligations.
Contact Forms
When you submit a contact form or quote request, we collect the information you provide to respond to your enquiry and provide our services.
We retain these submissions only for as long as necessary to provide customer service and maintain business records.
Comments
When visitors leave comments on our website, we collect the information shown in the comments form along with the visitor’s IP address and browser user agent string to help detect spam.
An anonymized string created from your email address (known as a hash) may be provided to the Gravatar service to determine whether you are using it. After approval of your comment, your profile picture may be publicly visible alongside your comment.
Media
If you upload images to our website, you should avoid uploading images containing embedded location data (EXIF GPS). Visitors to the website may be able to download and extract any embedded location data from uploaded images.
Cookies
Our website uses cookies to improve your browsing experience.
Cookies may be used to:
- Remember your preferences.
- Save login information.
- Improve website functionality.
- Measure website performance.
- Enhance security.
If you leave a comment, you may choose to save your name, email address, and website in cookies for your convenience. These cookies remain for one year.
Temporary cookies may also be created when visiting the login page to determine whether your browser accepts cookies.
Login cookies generally remain active for two days unless you select “Remember Me,” in which case they may remain active for up to two weeks.
You may disable cookies through your browser settings; however, some website features may not function correctly.
Google Maps and Location Services
Our website may use Google Maps, Google Places Autocomplete, or similar mapping services to help users locate addresses, calculate routes, and improve the accuracy of moving estimates.
These services may collect certain information in accordance with Google’s Privacy Policy.
By using these features, you acknowledge that information may be processed by Google to provide mapping and location services.
Embedded Content From Other Websites
Pages on this website may include embedded content such as videos, maps, images, or articles.
Embedded content behaves in the same way as if you visited the originating website directly.
These third-party websites may collect information about you, use cookies, and monitor your interaction with their content.
Analytics
We may use website analytics tools to better understand how visitors use our website.
These services may collect information such as:
- Browser type
- Device information
- Pages visited
- Time spent on pages
- Referral source
- Approximate geographic location
- IP address
This information helps us improve our website and services.
Who We Share Your Data With
We do not sell your personal information.
We may share your information with trusted third-party providers only where necessary to operate our business, including:
- Website hosting providers
- Email service providers
- Google Maps and mapping services
- Spam detection services
- Website analytics providers
- Legal or regulatory authorities where required by law
If you request a password reset, your IP address will be included in the reset email.
How Long We Retain Your Data
If you leave a comment, the comment and its metadata may be retained indefinitely.
For users who register on our website (if applicable), we store the personal information provided within their user profile.
We retain customer enquiries and quote requests only as long as reasonably necessary for business, legal, and customer service purposes.
Your Rights
Depending on your applicable privacy laws, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Object to certain processing activities.
- Withdraw consent where applicable.
To exercise these rights, please contact us using the details provided below.
Please note that we may retain certain information where required for legal, accounting, or security purposes.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the internet can be guaranteed to be completely secure.
Where Your Data Is Sent
Visitor comments may be checked through automated spam detection services.
Some of our third-party service providers may process data outside Australia. Where this occurs, we take reasonable steps to ensure your information receives appropriate protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page along with the revised effective date.
Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us through the contact form available on our website:
