Last updated: 2 November 2026
This Privacy Policy explains how Moving With Sam (“we”, “us”, “our”) collects, uses, stores and shares information when you use the MWS Admin mobile application (the “App”) on Android or iOS.
MWS Admin is a business tool for authorised Moving With Sam staff and administrators. It is used to manage bookings, collections, drivers, vehicles, messages and reports. Accounts are created by Moving With Sam; the App is not intended for the general public.
We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
- Information we collect
a) Your account information
Name, email address, phone number, staff role and profile photo (if you add one).
Login credentials. Your password is sent securely to our servers to sign you in. If you turn on biometric login, your password is kept on your device in encrypted secure storage (Android Keystore / iOS Keychain) so the App can sign you in after a successful fingerprint or Face ID check.
A sign-in token that keeps you logged in, and your App settings (for example notification and biometric preferences).
b) Business information you work with
To do your job, the App shows and lets you create or change business records, which can include personal information about other people:
Bookings and collections: customer and contact names, phone numbers, email addresses, pickup and drop-off addresses, delivery dates, notes, amounts and status.
Drivers and staff: names, contact details, address, licence number, ABN/TFN, GST details, bank/account details, rates and activity.
Vehicles: vehicle details and their last reported location, speed, battery and status (reported by the MWS Driver app and vehicle devices).
Reports: summaries of bookings, deliveries, failed reasons, staff and driver performance.
c) Messages and files
Chat messages you send and receive with drivers, staff and customers, including photos and files you attach.
If you attach a photo or file, the App asks for access to your camera, photo library or files. Only the items you choose are uploaded.
d) Location
With your permission, the App uses your device’s location while you are using it to show local weather on the dashboard and your position on maps.
Your location is not stored on our servers by the MWS Admin App and is not used to track you. You can turn location off at any time in your device settings; the rest of the App keeps working.
e) Biometric data
Fingerprint and Face ID checks are performed entirely by your device’s operating system. The App never receives, stores or sends your fingerprint or face data; it only receives a “success” or “failure” result.
f) Notifications and device information
The App shows notifications for new messages and alerts. If push notifications are enabled, a push token for your device is used to deliver them.
Basic technical information needed for the App to work, such as device type, operating system version and error information.
2. How we use information
To sign you in, keep your account secure and offer optional biometric login.
To manage bookings, collections, drivers, vehicles and staff, and to produce operational reports.
To deliver messages in real time and notify you about new messages and alerts.
To provide address search, maps, routes and local weather.
To maintain, secure, troubleshoot and improve the App and our services.
To meet our legal, tax and record-keeping obligations.
We do not sell personal information, and the App does not show advertising or use your information for advertising.
- Who we share information with
We share information only as needed to run the App, with service providers that process it on our behalf:
Provider Purpose Information involved
Our hosting and server providers Store and serve business data for the App and website Account, booking, driver, vehicle, message and report data
Google Maps Platform (Maps, Places, Directions) Address search, maps and routes Addresses you search for and map locations
Open-Meteo Local weather on the dashboard Approximate coordinates only (no name or account details)
Pusher Real-time delivery of messages and updates Message events and channel identifiers
Google Firebase Cloud Messaging Push notifications Device push token and notification content
We may also disclose information if required by law, to protect our rights or safety, or with your consent. Some of these providers may store data outside Australia; where they do, we take reasonable steps to ensure the information is protected.
- SecurityAll data between the App and our servers is sent over encrypted HTTPS connections.Passwords saved for biometric login are kept in the device’s encrypted secure storage.Access to the App is limited to authorised staff with their own accounts and roles.
No method of transmission or storage is completely secure, but we take reasonable steps to protect information from misuse, loss and unauthorised access.
- How long we keep information
We keep account and business records for as long as your account is active and as long as needed for our business, legal, tax and accounting obligations. When information is no longer needed, we delete or de-identify it.
- Your choices and rightsPermissions: you can allow or deny camera, photos, files, location and notifications at any time in your device settings.Biometric login: you can turn it on or off in the App under Account → Settings. Turning it off removes the saved password from your device. Logging out also clears your session.Access and correction: you can view and update your name and details in the App, or ask us for a copy of the personal information we hold about you and request corrections.Account and data deletion: to have your MWS Admin account and associated personal information deleted, email us at the address below from your registered email. We will delete it except where we must keep certain records by law.
- Children
The App is a workplace tool for staff and is not intended for anyone under 18. We do not knowingly collect information from children.
- Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it was last changed. Significant changes will be communicated through the App or by email.
- Contact us
For privacy questions, requests or complaints, contact:
Moving With Sam
Email: info@movingwithsam.com.au
Website: https://movingwithsam.com.au