Privacy Policy – Moving With Sam Driver App

Last updated: 18 November 2025

Moving With Sam Pty Ltd (“we”, “our”, “us”) operates the Moving With Sam Driver App (the “App”).
This Privacy Policy explains how we collect, use, and protect information when drivers use the App.

By using the App, you agree to the terms described below.

1. Information We Collect

We only collect information needed to operate the App and manage deliveries.

1.1 Driver Information

• User ID (driver account created by our admin team)

• Device ID (used for push notifications and app functionality)

1.2 Location Information

• Precise Location while the driver is logged in
  This helps us track job progress, assign tasks, and estimate delivery times.

1.3 Delivery Information

• Customer Name (used for proof of delivery)

• Photos or videos of parcels (taken by the driver during the delivery process)

• Customer signature (proof of delivery)

• Delivery status updates (pickup, in-transit, delivered, etc.)

2. How We Use Your Information

We use collected data strictly for operational and functional purposes:

• Assigning jobs to drivers

• Tracking driver location to estimate delivery time

• Completing proof of delivery (POD)

• Improving safety and accountability

• Maintaining accurate delivery records

• Sending push notifications

• Ensuring secure login and account access

We do not use collected data for advertising, analytics, marketing, or profiling.

3. Do We Share Your Data?

We do not sell, rent, or share driver or customer data with third parties for marketing or advertising.

Data may be shared only with:

• Our internal operations team

• Approved service providers (for server hosting and push notifications)

These providers only process data on our behalf and must follow strict confidentiality rules.

4. Data Storage and Security

We take reasonable steps to protect stored data, including:

• Encrypted communication between the App and our servers

• Secure login credentials

• Restricted access to internal systems

Although no system is 100% secure, we work continuously to safeguard your information.

5. How Long We Keep Data

We retain delivery and driver data only for as long as required for:

• Operational needs

• Legal or regulatory obligations

• Safety, auditing, and dispute resolution

After this period, data is deleted or anonymised.

6. Children’s Privacy

The App is intended for professional drivers only and is not designed for children under 13.

7. Your Choices

Drivers cannot alter most personal details directly, as accounts are created by the company.
If you want to update or remove your information, contact our support team.

8. Third-Party Services

The App may use third-party tools for:

• Push notifications

• Server hosting

• Error reporting

These services do not use your data for tracking or advertising.

9. Contact Us

If you have questions about this Privacy Policy or how we handle data, contact us: https://movingwithsam.com.au/contact-mws/